Privacy policy

DreamGreen Bedding – Privacy Policy

Last updated: 21 August 2025

At DreamGreen Bedding, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dreamgreenbedding.com or purchase from us in New Zealand or Australia.

1. Information We Collect

  • Contact information: name, email address, phone number, delivery/billing address.
  • Account information: login details if you create an account.
  • Payment details: processed securely by third-party providers (we do not store full credit card details).
  • Order information: purchase history, preferences, returns.
  • Website usage: IP address, browser type, cookies, and analytics data.

2. How We Use Your Information

  • Process and deliver your orders.
  • Provide customer service and support.
  • Communicate with you about orders, products, or promotions.
  • Improve our website, services, and product offering.
  • Comply with legal and regulatory requirements.

3. Cookies & Tracking

Our website uses cookies and similar technologies to enable site features, analyse traffic, and personalise your experience.

By continuing to use our site, you consent to our use of cookies unless you disable them in your browser. Certain tracking or marketing cookies may require your express consent. Disabling cookies may affect some site features.

4. Sharing Your Information

We only share your personal information with trusted third parties where necessary, including:

  • Payment providers (for secure payment processing).
  • Shipping partners (to deliver your orders).
  • Service providers (such as IT, hosting, and analytics providers).

We do not sell or rent your personal information to third parties.

5. Marketing & Communications

We may use your information to send you promotional emails or marketing content. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

6. Third-Party Analytics

We may use third-party analytics and advertising tools (such as Google Analytics or Meta Pixel) which collect data about your interactions with our site to help us improve services and marketing.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.

8. Your Rights

Under the New Zealand Privacy Act 2020 and the Australian Privacy Act 1988 (APPs), you have the right to:

  • Access the personal information we hold about you.
  • Request corrections if your information is inaccurate.
  • Request deletion of your personal data where legally permissible.
  • Opt out of marketing communications at any time.

To exercise your rights, contact us at privacy@dreamgreenbedding.com.

9. Consent & Withdrawal

By using our website, you consent to the collection and use of your personal information as outlined. You may withdraw consent at any time, subject to legal or contractual restrictions.

10. Data Security

We implement reasonable technical and organisational safeguards to protect your personal information from misuse, loss, unauthorised access, or disclosure. However, no online system can be guaranteed 100% secure.

11. International Transfers

As we operate in New Zealand and Australia, your data may be transferred across borders for order processing and service provision. Where we transfer your data outside NZ or AU, we take reasonable steps to ensure that overseas recipients provide privacy protections substantially similar to those required under New Zealand and Australian law.

12. Children

Our website is not intended for use by children under 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a child without parental consent, we will delete it promptly.

13. Complaints & Dispute Resolution

If you have a privacy complaint, please contact us at privacy@dreamgreenbedding.com. We aim to resolve concerns quickly and fairly.

If you are not satisfied, you may contact the relevant regulator:

14. Updates to This Policy

We may update this Privacy Policy from time to tim Any changes will be posted on our website with the updated date shown at the top.